Refund policy

Return Policy

At LaurenGibson.art, we understand that sometimes things don’t go as planned, and we want to ensure your experience with us is positive. Below, you'll find our return policy, which outlines how to proceed in different circumstances.

Returns Based on Delivery Date

Our return policy is based on the day you receive your item(s), not the purchase date. This ensures that you have sufficient time to assess your purchase once it arrives.

Situations Where Returns Are Accepted:

• To Cancel an Order: If your order hasn’t been dispatched yet, you may cancel it by contacting us via [email/contact form]. Please note that once an order has been dispatched, it is no longer eligible for cancellation.

• Damaged on Arrival: If your artwork arrives damaged, please contact us within 7 days of delivery with photos of the damage and the packaging. We will arrange a return and provide either a replacement or a refund.

• Faulty Manufacturing or Broken After Use: If there is a manufacturing defect or your item breaks under normal use within 30 days of receiving it, please contact us with detailed photos and a description. We will assess the situation and may offer a repair, replacement, or refund. Warranty does not cover misuse or damage after improper handling.

• They Changed Their Mind: Due to the unique nature of our art, we do not accept returns if you change your mind after receiving the item.

• Wrong Product Received: If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent or offer a refund.

Steps to Initiate a Return:

1. Contact Us: Email us at [email address] or fill out the contact form on our website to initiate a return. Please include the following:

   • Your order number
   • A description of the issue
   • Photographs of the product (if damaged or faulty)

2. Provide Documents: You may be asked to provide photos of the packaging and the product itself, along with your proof of purchase.

3. Return Process: Once your return is approved, we will provide instructions on where to send the item back. Please ensure the artwork is packaged securely to avoid damage during the return shipping process.

Refund Policy

At LaurenGibson.art, customer satisfaction is our priority. Below is our refund policy, which outlines when and how refunds are processed.

Refunds Based on Delivery Date

Refunds are processed based on the delivery date, not the purchase date. We understand that shipments may take time, and we want to provide flexibility.

Situations Where Refunds Are Offered:

• Products Never Arrived: If your order does not arrive within the expected timeframe, please contact us. After an investigation, if we confirm the item is lost in transit, a full refund will be issued.

• Damaged on Arrival: In the event of damage during shipping, we will offer a refund or replacement once the item is returned to us. Please provide photographic evidence within 7 days of receiving the item.

• Faulty Manufacturing or Broken After Use: If the product is faulty or breaks under normal use within 30 days of delivery, we will offer a refund or replacement based on our assessment of the issue.

• Wrong Product Received: If you receive an incorrect item, you are eligible for a full refund or a replacement after returning the incorrect product.

• They Changed Their Mind: We do not offer refunds if you change your mind after receiving the item, due to the personal and unique nature of our products.

Steps to Initiate a Refund:

1. Contact Us: Please email [email address] or use our contact form. Include the following:

   • Your order number
   • Reason for refund request
   • Photographs of the product (if damaged or faulty)

2. Documents: Provide proof of purchase and any supporting documentation (such as photos) showing the condition of the item.

3. Refund Process: Once approved, we will process your refund within 7-10 business days after receiving the returned item. You will receive a confirmation email once the refund has been issued.